For purchases within The Raw Food Kitchen website:
Australia Wide Shipping we use:
Australia Post eParcel Standard
Flat rate of $10.00 Australia wide for goods below 2kg.
Flat rate of $15.00 Australia wide for goods 2kg – 5kg.
• Orders are shipped within 24 hours of receipt of order within normal business operating hours. Orders may be delayed due to unforeseen circumstances or insufficient stock on hand.
• Shipments are delivered subject to Australian Post eParcel delivery conditions and typically take between 2 and 6 business days depending on pick-up time, location or shipping address accuracy.
• Not including some raw food kitchen catalogue products (e.g. juicers, blenders, dehydrators) which may take 3-10 business days**.
International Shipping we use:
Express Courier International
Price of shipping will vary according to your countries zoning. Please check the shipping charges at cart / check out if you wish to find out what this will be.
Cancellation & Returns Policy:
If you wish to cancel your order:
(a) you can notify us by email to [email protected] before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2as outlined in our Terms and Conditions.
4.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange if the package and or goods are unopened and undamaged. This does not apply to eBooks or online programs. The costs of returning goods to us shall be borne by you.
4.3 Upon receipt of the goods we will give you a full refund of the amount paid for the product itself or an exchange credit if required.
4.4 The rights to return the goods to us as referred to in clause
4.3 will not apply in the following circumstances: - in the event that the product has been used in the case of software, audio or visual products, or where the packaging has been unsealed , and or damaged.
4.4 If you have purchased any products linking to third party websites, and have queries regarding your shipment of goods, please contact the third party website to follow up. The Raw Food Kitchen accepts no responsibility once purchasing has occurred off our website.